Refund policy
Returns Policy – Majestic Whiskers
At Majestic Whiskers, your satisfaction is our top priority! We hope you adore your cat-inspired gear as much as we love creating it. As a small business, every order means the world to us, and we appreciate your support in helping us grow.
Eligibility for Refunds or Replacements
We stand by the quality of our products, but as our items are custom-made to order, they are generally non-refundable. Exceptions include:
- Incorrect Items: If you receive an item that is not what you ordered.
- Damaged or Defective Items: If your product arrives damaged or has a manufacturing defect.
Refund Timeframe
Refund requests must be submitted within 30 days of the purchase date. Unfortunately, we cannot process refunds after this period.
How to Request a Refund or Replacement
If you believe you’re eligible for a refund or replacement, please contact us at [insert your email or contact form link here] with the following details:
- Your order number.
- Photos of the item (if applicable) to show the issue.
- A brief description of the problem.
Non-Refundable Items
As part of our commitment to sustainability and minimizing waste, all items are custom-made upon order. Therefore, we are unable to accept returns or exchanges for reasons such as size, color preference, or change of mind. We encourage you to double-check size charts and product details before purchasing.
Thank You for Supporting Small Businesses
As a small business, every order makes a big impact. Your understanding and support help us continue creating unique, cat-inspired designs for fellow feline enthusiasts. Thank you for being a part of the Majestic Whiskers family!